:root {
  --csr-red: #c8102e;
  --csr-red-dark: #a80d27;
  --csr-canvas: #f5f6fa;
  --csr-line: #dee2e6;
  --csr-ink: #212529;
  --csr-muted: #6c757d;
}

* { box-sizing: border-box; }
html { min-width: 320px; overflow-x: hidden; }
body {
  margin: 0;
  background: var(--csr-canvas);
  color: var(--csr-ink);
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  font-size: 14px;
  letter-spacing: 0;
  overflow-x: hidden;
}
.login-page { background: #fff; }

.crm-login-page {
  min-height: 100dvh;
  background: #f5f6fa;
}
.crm-login-container {
  max-width: 1140px;
}
.crm-login-logo {
  display: block;
  width: min(120px, 28vw);
  height: auto;
  margin-inline: auto;
  object-fit: contain;
}
.crm-login-card {
  border-radius: .375rem;
}
.crm-login-card .form-label {
  font-weight: 400;
}
.crm-login-card .nav-pills .nav-link {
  color: #0d6efd;
  border-radius: .375rem;
}
.crm-login-card .nav-pills .nav-link.active {
  color: #fff;
  background: #0d6efd;
}
.csr-navbar {
  padding-left: env(safe-area-inset-left);
  padding-right: env(safe-area-inset-right);
  background: var(--csr-red);
}
.csr-navbar .navbar-brand { font-size: 1.1rem; }
.csr-navbar .nav-link {
  display: flex;
  align-items: center;
  gap: .35rem;
  color: rgba(255, 255, 255, .92);
  padding: .5rem .65rem;
  white-space: nowrap;
}
.csr-navbar .nav-link:hover,
.csr-navbar .nav-link:focus,
.csr-navbar .nav-link.active {
  color: #fff;
  background: rgba(255, 255, 255, .15);
}
.csr-navbar .dropdown-toggle { border: 0; background: transparent; }
.csr-navbar .dropdown-item { display: flex; align-items: center; gap: .5rem; }
.csr-brand-logo {
  display: block;
  width: 38px;
  height: 38px;
  flex: 0 0 38px;
  object-fit: contain;
}
.market-badge {
  display: inline-flex;
  align-items: center;
  min-height: 1.35rem;
  padding: .1rem .38rem;
  border: 1px solid rgba(255, 255, 255, .65);
  border-radius: 4px;
  background: rgba(0, 0, 0, .13);
  color: #fff;
  font-size: .66rem;
  font-weight: 700;
}
.market-badge-light {
  border-color: #c9ced5;
  color: #343a40;
  background: #fff;
  font-size: .78rem;
}
.csr-nav-search { width: 230px; }
.account-role { max-width: 260px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.navbar-actions { flex-wrap: nowrap; }
.navbar-actions form { margin: 0; }
.navbar-actions .btn { white-space: nowrap; }
.language-select { width: auto; min-width: 122px; max-width: 168px; }
.language-form .language-select { border: 0; }
.csr-main {
  max-width: none;
  padding-left: max(var(--bs-gutter-x, .75rem), env(safe-area-inset-left));
  padding-right: max(var(--bs-gutter-x, .75rem), env(safe-area-inset-right));
  padding-bottom: max(1rem, env(safe-area-inset-bottom));
}
.csr-home-main {
  --bs-gutter-x: 0;
  max-width: none;
  min-height: calc(100dvh - 58px);
  padding: 0;
}
.csr-home-vehicle,
.csr-home-vehicle picture,
.csr-home-vehicle img {
  display: block;
  width: 100%;
  min-height: calc(100dvh - 58px);
}
.csr-home-vehicle { background: #090909; }
.csr-home-vehicle img {
  height: calc(100dvh - 58px);
  object-fit: cover;
  object-position: center center;
}

.card { border-radius: 6px; }
.csr-main > .row.g-3 > .col-xl-8 > .row.g-3 {
  max-height: min(72vh, 860px);
  overflow-y: auto;
  overflow-x: hidden;
  align-content: flex-start;
  padding: .15rem .45rem .45rem .15rem;
  scrollbar-width: thin;
}
.csr-main > .row.g-3 > .col-xl-8 > .row.g-3::-webkit-scrollbar { width: 8px; }
.csr-main > .row.g-3 > .col-xl-8 > .row.g-3::-webkit-scrollbar-thumb { background: #c7ccd2; border-radius: 8px; }
.card-header { border-bottom-color: #e7e9ec; }
.shadow-sm { box-shadow: 0 .2rem .7rem rgba(27, 35, 45, .08) !important; }
.text-csr { color: var(--csr-red) !important; }
.btn-danger { --bs-btn-bg: var(--csr-red); --bs-btn-border-color: var(--csr-red); --bs-btn-hover-bg: var(--csr-red-dark); --bs-btn-hover-border-color: var(--csr-red-dark); }
.btn-outline-danger { --bs-btn-color: var(--csr-red); --bs-btn-border-color: var(--csr-red); --bs-btn-hover-bg: var(--csr-red); --bs-btn-hover-border-color: var(--csr-red); }
.form-control:focus, .form-select:focus {
  border-color: rgba(200, 16, 46, .6);
  box-shadow: 0 0 0 .2rem rgba(200, 16, 46, .12);
}
.nav-tabs .nav-link { color: #5f6871; white-space: nowrap; }
.nav-tabs .nav-link.active { color: var(--csr-red); font-weight: 700; border-top: 2px solid var(--csr-red); }
.metric-link { display: block; color: inherit; text-decoration: none; }
.metric-link .card { transition: transform .12s ease, box-shadow .12s ease; }
.metric-link:hover .card { transform: translateY(-1px); box-shadow: 0 .45rem .9rem rgba(27, 35, 45, .12) !important; }
.kpi-number { display: block; margin-top: .3rem; font-size: 1.9rem; line-height: 1.1; }

.search-console { border-top: 4px solid var(--csr-red) !important; }
.search-console .input-group-lg > .form-control,
.search-console .input-group-lg > .input-group-text,
.search-console .form-select-lg,
.search-console .btn-lg { min-height: 48px; font-size: 1rem; }
.quick-query-row { display: flex; align-items: center; gap: .4rem; overflow-x: auto; padding-bottom: .15rem; scrollbar-width: thin; }
.quick-query-row .btn { flex: 0 0 auto; }
.live-results:empty { display: none; }
.live-results-grid { display: grid; grid-template-columns: minmax(0, 1.7fr) minmax(280px, .8fr); gap: 1rem; }
.live-answer-list { display: grid; }
.live-answer {
  display: block;
  padding: .9rem 1rem;
  border-bottom: 1px solid #eceef0;
  color: inherit;
  text-decoration: none;
}
.live-answer:last-child { border-bottom: 0; }
.live-answer:hover { background: #fafbfc; }
.live-answer h6 { margin: .35rem 0; overflow-wrap: anywhere; }
.live-answer p { margin: 0; color: #495057; font-size: .84rem; line-height: 1.55; }
.live-meta { display: flex; flex-wrap: wrap; align-items: center; gap: .35rem; }
.live-meta .badge { font-size: .68rem; }
.live-best { border-left: 4px solid var(--csr-red); background: #fffafb; }
.live-empty { padding: 2rem; text-align: center; color: var(--csr-muted); }
.search-loading { min-height: 120px; display: grid; place-items: center; color: var(--csr-muted); }
mark { padding: 0 .08em; background: #fff0a8; color: inherit; }

.answer-result { padding: 1rem 1.1rem; }
.answer-result h6 { overflow-wrap: anywhere; }
.answer-passage { color: #495057; line-height: 1.65; white-space: normal; }
.search-result-list .list-group-item:first-child { border-left: 4px solid var(--csr-red); background: #fffafb; }

.file-type-icon {
  display: inline-grid;
  place-items: center;
  flex: 0 0 42px;
  width: 42px;
  height: 32px;
  border: 1px solid #d8dce0;
  border-radius: 4px;
  background: #f4f5f6;
  color: #4f5962;
  font-size: .62rem;
  font-weight: 800;
  overflow: hidden;
}
.file-name-column { max-width: 460px; min-width: 0; }
.min-w-0 { min-width: 0; }
.csr-status-approved { background: #d9f0e2; color: #126536; }
.csr-status-pending { background: #fff0c7; color: #805a00; }
.csr-status-rejected { background: #f8d7da; color: #842029; }
.csr-status-archived { background: #e2e3e5; color: #41464b; }
.badge[class*="csr-status-"] { padding: .38em .6em; font-weight: 700; }
.extracted-content {
  max-height: 72vh;
  overflow: auto;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  color: #37404a;
  font: .86rem/1.72 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
}
.document-view-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.55fr) minmax(320px, .85fr);
  gap: 1rem;
  align-items: stretch;
}
.pdf-preview-panel,
.extracted-panel { min-width: 0; min-height: 640px; overflow: hidden; }
.pdf-preview-panel iframe {
  display: block;
  width: 100%;
  height: 72vh;
  min-height: 590px;
  border: 0;
  background: #eef0f3;
}
.video-preview-panel { min-width: 0; overflow: hidden; }
.video-preview-stage {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 320px;
  padding: clamp(.75rem, 2vw, 1.5rem);
  background: #202124;
}
.video-preview-player {
  display: block;
  width: auto;
  height: auto;
  max-width: min(100%, 960px);
  max-height: min(68vh, 720px);
  background: #000;
}
.extracted-panel .extracted-content { height: 72vh; min-height: 590px; max-height: none; }
.knowledge-editor { min-height: 390px; resize: vertical; line-height: 1.65; }

.workflow-list { display: grid; gap: .9rem; }
.workflow-list > div { display: flex; align-items: flex-start; gap: .75rem; }
.workflow-list > div > span { display: grid; place-items: center; flex: 0 0 1.8rem; height: 1.8rem; border-radius: 50%; background: var(--csr-red); color: #fff; font-weight: 700; }
.workflow-list p, .workflow-list strong, .workflow-list small { display: block; margin: 0; }
.workflow-list small { color: var(--csr-muted); margin-top: .15rem; }
.account-item { border-bottom: 1px solid #e8eaed; }
.account-item:last-child { border-bottom: 0; }
.account-avatar { display: grid; place-items: center; flex: 0 0 36px; height: 36px; border-radius: 4px; background: #2f343a; color: #fff; font-weight: 800; }
.model-filter-strip { display: flex; gap: .45rem; overflow-x: auto; padding-bottom: .15rem; scrollbar-width: thin; }
.model-filter-strip .btn { flex: 0 0 auto; }
.summary-compact { min-width: 150px; }

.app-table-scroll {
  max-width: 100%;
  overflow-x: auto;
  overscroll-behavior-inline: contain;
  scrollbar-width: thin;
}
.app-data-table { min-width: 760px; table-layout: auto; }
.app-data-table th {
  min-width: 7.5rem;
  white-space: nowrap;
  word-break: keep-all;
}
.app-data-table td { min-width: 7.5rem; overflow-wrap: anywhere; }
.app-data-table th:first-child,
.app-data-table td:first-child { min-width: 8.5rem; }
.app-data-table .btn { white-space: nowrap; }

.ticket-board-shell { overflow: hidden; }
.ticket-board {
  display: grid;
  grid-template-columns: repeat(7, minmax(236px, 1fr));
  gap: .65rem;
  min-width: 1652px;
}
.ticket-board-shell .card-body {
  overflow-x: auto;
  overscroll-behavior-inline: contain;
  scrollbar-width: thin;
}
.ticket-column { min-width: 0; border: 1px solid #e1e4e8; border-radius: 6px; background: #f8f9fb; }
.ticket-column-header { display: flex; align-items: center; justify-content: space-between; gap: .5rem; padding: .65rem .7rem; border-bottom: 1px solid #e1e4e8; background: #fff; font-size: .82rem; font-weight: 700; }
.ticket-column-header strong { display: inline-grid; place-items: center; min-width: 1.55rem; height: 1.55rem; border-radius: 999px; background: #edf0f3; color: #495057; font-size: .72rem; }
.ticket-column-new .ticket-column-header { border-top: 3px solid #6c757d; }
.ticket-column-assigned .ticket-column-header { border-top: 3px solid #6f42c1; }
.ticket-column-waiting_dealer .ticket-column-header { border-top: 3px solid #6f42c1; }
.ticket-column-waiting_domain .ticket-column-header { border-top: 3px solid #0d6efd; }
.ticket-column-processing .ticket-column-header { border-top: 3px solid var(--csr-red); }
.ticket-column-waiting_call_center .ticket-column-header { border-top: 3px solid #fd7e14; }
.ticket-column-resolved .ticket-column-header { border-top: 3px solid #20c997; }
.ticket-column-closed .ticket-column-header { border-top: 3px solid #198754; }
.ticket-column-body { display: grid; gap: .5rem; padding: .5rem; min-height: 128px; }
.ticket-card { display: block; padding: .7rem; border: 1px solid #e0e3e7; border-radius: 5px; background: #fff; color: inherit; text-decoration: none; box-shadow: 0 .1rem .25rem rgba(27,35,45,.04); }
.ticket-card:hover { border-color: var(--csr-red); box-shadow: 0 .25rem .6rem rgba(27,35,45,.1); }
.ticket-card-no { color: #5b6570; font-size: .72rem; letter-spacing: .02em; }
.ticket-card-title { margin: .45rem 0; font-size: .88rem; line-height: 1.4; overflow-wrap: anywhere; }
.ticket-card-meta { display: grid; gap: .16rem; color: #68717b; font-size: .73rem; }
.ticket-card-meta span { min-width: 0; overflow-wrap: anywhere; }
.ticket-column-empty { padding: 1.2rem .6rem; color: #8a929a; font-size: .76rem; text-align: center; }
.ticket-priority-low { background: #e9ecef; color: #495057; }
.ticket-priority-normal { background: #dbeafe; color: #1d4ed8; }
.ticket-priority-high { background: #fff0c7; color: #805a00; }
.ticket-priority-urgent { background: #f8d7da; color: #842029; }
.ticket-level-standard { background: #e9ecef; color: #495057; }
.ticket-level-important { background: #fff0c7; color: #805a00; }
.ticket-level-urgent { background: #f8d7da; color: #842029; }
.ticket-level-critical { background: #7f1d1d; color: #fff; }
.ticket-tag-vip, .ticket-tag-important { background: #fce7f3; color: #9d174d; }
.ticket-tag-vin_customer { background: #e0f2fe; color: #075985; }
.ticket-tag-government { background: #ede9fe; color: #5b21b6; }
.ticket-tag-media { background: #cffafe; color: #155e75; }
.ticket-tag-fleet { background: #dcfce7; color: #166534; }
.ticket-tag-other { background: #f3f4f6; color: #4b5563; }
.ticket-status-new { background: #e9ecef; color: #495057; }
.ticket-status-assigned { background: #e2d9f3; color: #59359a; }
.ticket-status-waiting_dealer { background: #e2d9f3; color: #59359a; }
.ticket-status-waiting_domain { background: #dbeafe; color: #1d4ed8; }
.ticket-status-processing { background: #f8d7da; color: #842029; }
.ticket-status-waiting_call_center { background: #ffe5d0; color: #9a3412; }
.ticket-status-resolved { background: #d1f2eb; color: #0f766e; }
.ticket-status-closed { background: #d9f0e2; color: #126536; }
.ticket-issue-detail { white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.65; color: #4d5660; }
.ticket-message { padding: .8rem 0; border-bottom: 1px solid #edf0f2; }
.ticket-message:first-child { padding-top: 0; }
.ticket-message:last-of-type { border-bottom: 0; }
.ticket-message-meta { margin: .18rem 0 .35rem; color: #8a929a; font-size: .72rem; }
.ticket-message p { white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.65; }
.ticket-timeline { display: grid; gap: .85rem; }
.ticket-event { display: flex; align-items: flex-start; gap: .6rem; }
.ticket-event-dot { flex: 0 0 .7rem; width: .7rem; height: .7rem; margin-top: .3rem; border: 2px solid var(--csr-red); border-radius: 50%; background: #fff; }
.ticket-event strong { font-size: .82rem; }
.ticket-event p { margin-top: .2rem; white-space: pre-wrap; overflow-wrap: anywhere; }
.ticket-tracking strong { min-width: 0; text-align: right; overflow-wrap: anywhere; }

.analytics-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
}
.analytics-heading > div:first-child { min-width: 0; }
.analytics-filter-band {
  padding: .9rem 1rem;
  border: 1px solid #dfe3e7;
  border-left: 4px solid var(--csr-red);
  border-radius: 6px;
  background: #fff;
}
.analytics-kpis {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: .65rem;
}
.analytics-kpi {
  min-width: 0;
  min-height: 96px;
  padding: .8rem .85rem;
  border: 1px solid #dfe3e7;
  border-top: 3px solid #5d6772;
  border-radius: 6px;
  background: #fff;
}
.analytics-kpi span { display: block; min-height: 2.35em; color: #68717b; font-size: .75rem; line-height: 1.25; overflow-wrap: anywhere; }
.analytics-kpi strong { display: block; margin-top: .35rem; color: #27313b; font-size: 1.45rem; line-height: 1.05; overflow-wrap: anywhere; }
.analytics-kpi-danger { border-top-color: var(--csr-red); }
.analytics-kpi-danger strong { color: var(--csr-red); }
.analytics-kpi-warning { border-top-color: #e09b20; }
.analytics-kpi-warning strong { color: #9a6700; }
.analytics-kpi-success { border-top-color: #198754; }
.analytics-kpi-success strong { color: #157347; }
.analytics-panel {
  min-width: 0;
  overflow: hidden;
  border: 1px solid #dfe3e7;
  border-radius: 6px;
  background: #fff;
}
.analytics-panel > header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: .75rem;
  min-height: 48px;
  padding: .7rem .9rem;
  border-bottom: 1px solid #e6e9ec;
  background: #f8f9fa;
}
.analytics-panel > header h5 { margin: 0; font-size: .92rem; }
.analytics-panel > header i { margin-right: .35rem; color: var(--csr-red); }
.analytics-panel > header > span { flex: 0 0 auto; color: #7b838c; font-size: .7rem; }
.analytics-chart-frame { position: relative; width: 100%; padding: .9rem; }
.analytics-chart-medium { height: 310px; }
.analytics-chart-large { height: 340px; }
.analytics-chart-tall { height: 360px; }
.analytics-chart-frame canvas { width: 100% !important; height: 100% !important; }
.analytics-empty {
  display: grid;
  min-height: 160px;
  place-items: center;
  padding: 1rem;
  color: #7b838c;
  text-align: center;
}
.analytics-chart-fallback { display: none; }
.analytics-charts-missing .analytics-chart-frame canvas { display: none; }
.analytics-charts-missing .analytics-chart-fallback {
  display: grid;
  height: 100%;
  place-items: center;
  color: #7b838c;
  text-align: center;
}
.analytics-quality-list { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: .85rem 1.25rem; padding: 1rem; }
.analytics-quality-row { display: grid; grid-template-columns: minmax(130px, 1fr) minmax(80px, 1.4fr) 42px; align-items: center; gap: .7rem; min-width: 0; }
.analytics-quality-row > div:first-child { display: flex; align-items: center; justify-content: space-between; gap: .6rem; min-width: 0; }
.analytics-quality-row span { min-width: 0; color: #5f6871; font-size: .74rem; overflow-wrap: anywhere; }
.analytics-quality-row strong { flex: 0 0 auto; color: #27313b; font-size: .9rem; }
.analytics-quality-row small { color: #7b838c; font-size: .68rem; text-align: right; }
.analytics-quality-track { height: 7px; overflow: hidden; border-radius: 2px; background: #edf0f2; }
.analytics-quality-track span { display: block; width: var(--bar-width); height: 100%; min-width: 1px; border-radius: inherit; background: var(--csr-red); }

/* Reference-style executive board: a compact summary followed by a fixed three-column chart grid. */
.analytics-reference-shell { max-width: 1320px; margin: 0 auto; }
.analytics-reference-hero { display: flex; align-items: center; justify-content: space-between; gap: 1rem; padding: 1.25rem 1.5rem; border-radius: 8px; background: #0d2a52; color: #fff; box-shadow: 0 2px 8px rgba(15, 42, 90, .12); }
.analytics-reference-hero h3 { color: #fff; font-size: 1.25rem; font-weight: 700; letter-spacing: .02em; }
.analytics-reference-hero h3 i { margin-right: .35rem; }
.analytics-reference-hero p { color: rgba(255, 255, 255, .78); font-size: .78rem; }
.analytics-reference-hero-note { display: block; color: rgba(255, 255, 255, .64); font-size: .72rem; line-height: 1.35; }
.analytics-reference-badge { flex: 0 0 auto; padding: .4rem .8rem; border: 1px solid rgba(255, 255, 255, .2); border-radius: 999px; background: rgba(255, 255, 255, .12); font-size: .76rem; }
.analytics-reference-kpis { grid-template-columns: repeat(6, minmax(0, 1fr)); gap: .8rem; }
.analytics-reference-kpis .analytics-kpi { min-height: 112px; box-shadow: 0 2px 8px rgba(15, 42, 90, .06); }
.analytics-reference-kpis .analytics-kpi small { display: block; margin-top: .45rem; color: #7b838c; font-size: .68rem; line-height: 1.25; }
.analytics-reference-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: .9rem; }
.analytics-span-2 { grid-column: span 2; }
.analytics-reference-card { box-shadow: 0 2px 8px rgba(15, 42, 90, .06); }
.analytics-reference-card > header { min-height: 46px; padding: .65rem .85rem; }
.analytics-reference-card > header h5 { color: #0d2a52; font-size: .88rem; }
.analytics-reference-card > header > span { max-width: 54%; overflow-wrap: anywhere; text-align: right; }
.analytics-monthly-summary { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)) auto; align-items: center; gap: .7rem; padding: .7rem .9rem 0; }
.analytics-monthly-summary > div { min-width: 0; padding: .55rem .7rem; border: 1px solid #e4e8ed; border-radius: 5px; background: #f8fafc; }
.analytics-monthly-summary span { display: block; color: #68717b; font-size: .68rem; line-height: 1.2; }
.analytics-monthly-summary strong { display: block; margin-top: .25rem; color: #0d2a52; font-size: 1.15rem; line-height: 1; }
.analytics-monthly-summary small { color: #7b838c; font-size: .72rem; white-space: nowrap; }
.analytics-chart-reference-large { height: 310px; }
.analytics-chart-reference-medium { height: 280px; }
.analytics-chart-reference-small { height: 260px; }
.analytics-secondary-panel { box-shadow: 0 2px 8px rgba(15, 42, 90, .05); }
.analytics-secondary-panel > header { background: #f8fafc; }

@media (max-width: 1199.98px) {
  .analytics-kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .analytics-reference-kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .analytics-reference-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .analytics-span-2 { grid-column: span 2; }
  .analytics-chart-medium, .analytics-chart-large, .analytics-chart-tall { height: 330px; }
}

@media (max-width: 767.98px) {
  .csr-main > .row.g-3 > .col-xl-8 > .row.g-3 {
    max-height: none;
    overflow: visible;
    padding: 0;
  }
  .ticket-board {
    grid-template-columns: repeat(7, minmax(min(82vw, 280px), 1fr));
    min-width: max-content;
    scroll-snap-type: x proximity;
  }
  .ticket-column { width: min(82vw, 280px); scroll-snap-align: start; }
  .analytics-heading { display: block; }
  .analytics-heading > div:last-child { margin-top: .75rem; }
  .analytics-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .analytics-reference-hero { display: block; padding: 1rem; }
  .analytics-reference-badge { display: inline-block; margin-top: .7rem; }
  .analytics-reference-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .analytics-reference-grid { grid-template-columns: minmax(0, 1fr); gap: .75rem; }
  .analytics-span-2 { grid-column: span 1; }
  .analytics-monthly-summary { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .analytics-monthly-summary small { grid-column: 1 / -1; }
  .analytics-kpi { min-height: 84px; padding: .7rem; }
  .analytics-kpi strong { font-size: 1.25rem; }
  .analytics-chart-medium, .analytics-chart-large, .analytics-chart-tall { height: 300px; padding: .75rem .55rem; }
  .analytics-chart-reference-large, .analytics-chart-reference-medium, .analytics-chart-reference-small { height: 280px; padding: .75rem .55rem; }
  .analytics-reference-card > header { align-items: flex-start; }
  .analytics-reference-card > header > span { max-width: 45%; }
  .analytics-quality-list { grid-template-columns: minmax(0, 1fr); gap: .8rem; padding: .85rem; }
  .analytics-quality-row { grid-template-columns: minmax(120px, 1fr) minmax(64px, 1fr) 38px; gap: .5rem; }
}

.authenticated-models {
  display: grid;
  grid-template-columns: minmax(260px, 34%) 1fr;
  min-height: 170px;
  overflow: hidden;
  border: 1px solid #e1e4e8;
  border-top: 4px solid var(--csr-red);
  border-radius: 6px;
  background: #fff;
  box-shadow: 0 .2rem .7rem rgba(27, 35, 45, .08);
}
.authenticated-models-media { display: block; min-width: 0; }
.authenticated-models-media img { width: 100%; height: 100%; min-height: 166px; object-fit: cover; object-position: center; }
.authenticated-models-content { min-width: 0; padding: 1rem 1.1rem; }
.model-segment-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: .55rem; }
.model-segment {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: .6rem;
  min-height: 42px;
  padding: .55rem .7rem;
  border: 1px solid #d8dce0;
  border-radius: 4px;
  color: #343a40;
  text-decoration: none;
}
.model-segment:hover, .model-segment:focus { border-color: var(--csr-red); color: var(--csr-red); background: #fffafb; }
.model-segment span { min-width: 0; overflow-wrap: anywhere; }
.model-segment strong { flex: 0 0 auto; color: var(--csr-red); }

.knowledge-catalog {
  overflow: hidden;
  border: 1px solid #e1e4e8;
  border-radius: 6px;
  background: #fff;
  box-shadow: 0 .2rem .7rem rgba(27, 35, 45, .08);
}
.knowledge-catalog-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
  padding: 1rem 1.1rem;
  border-top: 4px solid var(--csr-red);
  border-bottom: 1px solid #e7e9ec;
}
.catalog-standard-label {
  display: inline-flex;
  align-items: center;
  gap: .35rem;
  flex: 0 0 auto;
  padding: .35rem .55rem;
  border: 1px solid #d8dce0;
  border-radius: 4px;
  background: #f8f9fa;
  color: #495057;
  font-size: .78rem;
  font-weight: 700;
}
.catalog-module-index {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 1px;
  border-bottom: 1px solid #dfe2e6;
  background: #dfe2e6;
}
.catalog-module-index a {
  display: grid;
  grid-template-columns: 20px minmax(0, 1fr) auto;
  align-items: center;
  gap: .45rem;
  min-height: 50px;
  padding: .65rem .75rem;
  background: #f8f9fa;
  color: #343a40;
  text-decoration: none;
}
.catalog-module-index a:hover,
.catalog-module-index a:focus { background: #fff; color: var(--csr-red); }
.catalog-module-index span { min-width: 0; overflow-wrap: anywhere; font-weight: 700; }
.catalog-module-index strong { color: var(--csr-red); font-size: .75rem; }
.catalog-module { scroll-margin-top: 78px; }
.catalog-module + .catalog-module { border-top: 1px solid #dfe2e6; }
.catalog-module-header {
  display: grid;
  grid-template-columns: 34px 22px minmax(0, 1fr) auto auto;
  align-items: center;
  gap: .55rem;
  min-height: 52px;
  padding: .65rem 1.1rem;
  background: #f3f4f6;
}
.catalog-module-header h6 { min-width: 0; margin: 0; font-size: .95rem; }
.catalog-module-header > small { color: var(--csr-muted); white-space: nowrap; }
.catalog-module-number {
  display: grid;
  place-items: center;
  width: 30px;
  height: 28px;
  border-radius: 4px;
  background: #343a40;
  color: #fff;
  font-size: .72rem;
  font-weight: 800;
}
.catalog-module-important .catalog-module-header { background: #fff4f5; }
.catalog-module-important .catalog-module-number { background: var(--csr-red); }
.catalog-category + .catalog-category { border-top: 1px solid #eceef0; }
.catalog-category {
  display: grid;
  grid-template-columns: minmax(180px, 220px) minmax(0, 1fr);
}
.catalog-category-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: .65rem;
  padding: .85rem 1.1rem;
  border-right: 1px solid #eceef0;
  background: #fbfbfc;
}
.catalog-category-header > div { min-width: 0; }
.catalog-category-header h6 {
  margin: 0 0 .2rem;
  color: #495057;
  font-size: .83rem;
  line-height: 1.45;
}
.catalog-category-header small { color: var(--csr-muted); font-size: .74rem; }
.catalog-category-header .btn { flex: 0 0 auto; white-space: nowrap; }
.catalog-file-entry + .catalog-file-entry { border-top: 1px solid #eceef0; }
.catalog-file {
  display: grid;
  grid-template-columns: 20px minmax(0, 1fr) auto 16px;
  align-items: center;
  gap: .55rem;
  min-height: 46px;
  padding: .65rem .9rem;
  color: #2f343a;
  text-decoration: none;
}
.catalog-file > span { min-width: 0; overflow-wrap: anywhere; line-height: 1.45; }
.catalog-file > span > strong,
.catalog-file > span > small { display: block; }
.catalog-file > span > small { margin-top: .15rem; color: var(--csr-muted); font-size: .75rem; }
.catalog-file > small { white-space: nowrap; font-weight: 700; }
.catalog-file-available:hover,
.catalog-file-available:focus { background: #fff8f9; color: var(--csr-red); }
.catalog-file-available > small { color: #157347; }
.catalog-file-review { background: #fffaf0; }
.catalog-file-review > small { color: #8a6d1d; }
.catalog-file-pending {
  grid-template-columns: 20px minmax(0, 1fr) auto;
  background: #fafafa;
  color: #777f87;
}
.catalog-file-pending > small { color: #8a6d1d; }
.catalog-file-arrow { color: #9ba1a7; font-size: .8rem; }
.catalog-file-manage {
  display: flex;
  justify-content: flex-end;
  padding: 0 .9rem .65rem 2.35rem;
  background: #fbfbfc;
}

.login-shell {
  min-height: 100dvh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: clamp(1rem, 4vw, 3rem);
  background: #fff;
}
.login-workspace {
  width: min(100%, 430px);
}
.login-brandbar { display: flex; align-items: center; justify-content: center; flex-wrap: wrap; gap: .5rem .65rem; margin-bottom: 1rem; color: var(--csr-ink); }
.login-language-row { display: flex; justify-content: center; margin: -.35rem 0 .75rem; }
.login-language-row .input-group { width: min(100%, 220px); }
.login-brandbar .csr-brand-logo { width: 52px; height: 52px; flex-basis: 52px; }
.login-brandbar .market-badge { border-color: #d8dce0; background: #f4f5f6; color: #4f5962; }
.login-card { width: 100%; border-top: 4px solid var(--csr-red) !important; background: #fff; }
.login-icon { color: var(--csr-red); font-size: 2.5rem; }
.error-panel { width: min(100%, 620px); }

@media (min-width: 1200px) and (max-width: 1799.98px) {
  .csr-brand-title { display: none; }
  .csr-navbar .nav-link { padding-inline: .45rem; }
  .csr-nav-search { display: none !important; }
  .language-select { min-width: 112px; max-width: 132px; }
  .account-role { max-width: 132px; }
  .account-display-name { display: none; }
}

@media (max-width: 1199.98px) {
  .csr-navbar .navbar-collapse { max-height: calc(100dvh - 72px); overflow-y: auto; }
  .csr-navbar .navbar-nav { align-items: stretch !important; padding-top: .5rem; }
  .csr-navbar .nav-link { min-height: 42px; padding: .6rem .7rem; }
  .csr-nav-search { width: 100%; margin-top: .5rem; }
  .navbar-actions { width: 100%; padding: .5rem 0 .15rem; flex-wrap: wrap; }
  .navbar-actions .language-form { margin-right: auto; }
  .account-role { max-width: min(50vw, 280px); }
  .live-results-grid { grid-template-columns: 1fr; }
  .document-view-grid { grid-template-columns: 1fr; }
  .pdf-preview-panel,
  .extracted-panel { min-height: 0; }
  .extracted-panel .extracted-content { height: auto; min-height: 240px; max-height: 48vh; }
}

@media (max-width: 767.98px) {
  body { font-size: 13px; }
  .csr-main { padding-left: .75rem; padding-right: .75rem; }
  .csr-main.csr-home-main { padding: 0; }
  .csr-home-main,
  .csr-home-vehicle,
  .csr-home-vehicle picture,
  .csr-home-vehicle img { min-height: calc(100dvh - 56px); }
  .csr-home-vehicle img { height: calc(100dvh - 56px); }
  .csr-navbar .navbar-brand { font-size: .98rem; }
  .csr-navbar .container-fluid { padding-inline: .65rem; }
  .csr-brand-logo { width: 34px; height: 34px; flex-basis: 34px; }
  .market-badge { display: none; }
  .account-display-name { display: none; }
  h3 { font-size: 1.2rem; }
  .card-body { padding: .85rem; }
  .search-console .card-body { padding: .75rem; }
  .search-console .input-group-lg > .form-control,
  .search-console .input-group-lg > .input-group-text,
  .search-console .form-select-lg,
  .search-console .btn-lg { min-height: 44px; }
  .kpi-number { font-size: 1.55rem; }
  .ticket-kpis > [class*="col-"] { min-width: 0; }
  .ticket-kpis .card-body { min-height: 82px; }
  .ticket-kpis small { display: block; overflow-wrap: anywhere; }
  .app-data-table { min-width: 680px; }
  .app-data-table th,
  .app-data-table td { min-width: 6.5rem; }
  .form-control,
  .form-select,
  .btn { max-width: 100%; }
  .card-header { flex-wrap: wrap; gap: .35rem; }
  .ticket-message > .d-flex,
  .ticket-event > div,
  .ticket-card > .d-flex { min-width: 0; }
  .ticket-message strong,
  .ticket-message p,
  .ticket-event p { overflow-wrap: anywhere; }
  .answer-result { padding: .9rem; }
  .answer-passage { display: -webkit-box; -webkit-line-clamp: 5; -webkit-box-orient: vertical; overflow: hidden; }
  .extracted-content { max-height: none; font-size: .8rem; }
  .pdf-preview-panel iframe { height: 62vh; min-height: 420px; }
  .video-preview-stage { min-height: 0; padding: .5rem; }
  .video-preview-player { max-width: 100%; max-height: 62vh; }
  .extracted-panel .extracted-content { min-height: 180px; max-height: none; }
  .knowledge-editor { min-height: 300px; }
  .authenticated-models { grid-template-columns: 1fr; }
  .authenticated-models-media img { height: 132px; min-height: 132px; object-position: center 58%; }
  .authenticated-models-content { padding: .85rem; }
  .model-segment-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .knowledge-catalog-header { display: block; padding: .85rem; }
  .catalog-standard-label { margin-top: .65rem; }
  .catalog-module-index {
    display: flex;
    gap: 1px;
    overflow-x: auto;
    scrollbar-width: thin;
  }
  .catalog-module-index a { flex: 0 0 190px; }
  .catalog-module-header {
    grid-template-columns: 30px 20px minmax(0, 1fr);
    gap: .45rem;
    padding: .65rem .8rem;
  }
  .catalog-module-header .badge,
  .catalog-module-header > small { grid-column: 3; justify-self: start; }
  .catalog-category { display: block; }
  .catalog-category-header {
    padding: .6rem .8rem;
    border-right: 0;
    border-bottom: 1px solid #eceef0;
  }
  .catalog-category-header .btn span { display: none; }
  .catalog-file,
  .catalog-file-pending {
    grid-template-columns: 20px minmax(0, 1fr) 16px;
    gap: .45rem;
    min-height: 52px;
    padding: .65rem .8rem;
  }
  .catalog-file > small { grid-column: 2; white-space: normal; }
  .catalog-file-arrow { grid-column: 3; grid-row: 1 / span 2; }
  .catalog-file-pending > small { grid-column: 2 / span 2; }
  .catalog-file-manage { padding: 0 .8rem .65rem 2.25rem; }
  .login-shell {
    align-items: center;
    padding: 1rem .75rem;
  }
  .login-workspace { width: 100%; }
  .login-brandbar { margin-bottom: .6rem; }
  .login-card .card-header { padding: .85rem !important; }
  .login-card .card-body { padding: 1rem !important; }
  .login-card .card-footer { padding: .45rem; }
  .login-icon { font-size: 1.7rem; }
}

@media print {
  .navbar, .btn, .alert { display: none !important; }
  body { background: #fff; }
  .card { box-shadow: none !important; border: 1px solid #dee2e6 !important; }
}